Are you accepting new patients?
Yes we are though Dr. Wilson is not.
What can I do if there are no appointments available today?
While we generally have doctor appointments available on the day, sometimes staff leave, sickness can cause longer waiting times. You can ask to be placed on a cancellation list at the practice and we will do our best to fit you in on the day. Otherwise you can call CareHQ (online GP appointments are free for Southern Cross members between 7am -7pm via the MySouthernCross app) https://www.carehq.co.nz/#pricing, or if you require an in- person consultation, you can attend an accident and emergency medical centre ie: https://www.eastcare.co.nz/fees/.
From August 2025 we will generally have urgent appointments available (there is no extra charge for this).
Are GP appointments for children free?
Yes for a general consultation. There is a charge for special medicals, materials and other items not covered under the capitation funding.
Can we book online?
Yes you can. Just sign up to access the patient portal: MyIndici: https://patientportal.myindici.co.nz/
Can I call the practice for a blood test?
It would be best to make an appointment with your doctor to discuss if the blood tests you are wanting are appropriate for you. A review of your conditions and medications followed by an informed discussion regarding blood test monitoring will take place. This also applies for those who are on regular medications. You can choose to go to Awanui Labs directly and request blood tests however this will be unfunded and you will be charged.
We are receiving some requests for general check up blood tests without being seen by the doctor. This is not good clinical practice and your request will be declined.
Why can't I see all my blood results on the portal (MyIndici)?
If an external doctor has ordered the blood test, you won't be able to see these unless the results have been copied to your doctor.
Your normal blood tests will sometimes be visible first, however anything that requires more time to be reviewed by your doctor may taker longer for you to see on MyIndici.
Why am I getting a statement charge? This only applies to unpaid invoices more than seven days old. This applies for consultation visits and other services at the practice as well as prescriptions requested online.
Miscellaneous
We do accept community service cards.
We are not open in the weekends.
